Version 2026-08-19-v2-counsel-review · Effective 15 August 2026

DataCrawl Terms of Service

Counsel-review draft. These terms are published for operational review and will be reviewed by counsel. Material changes will receive a new version and notice where required.

1. Agreement and eligibility

These Terms govern access to DataCrawl’s website, portal, APIs, agents and related services (“Service”). By creating an account or using the Service, you agree to them. You must be at least 18 and able to bind the organisation you represent.

2. Accounts and credentials

You must provide accurate account information, protect passwords and API keys, restrict access to authorised users, and notify us promptly of suspected compromise. You are responsible for activity performed with your credentials until you notify us and take reasonable containment steps.

3. Permitted use

You may use the Service to search, fetch and extract information for lawful business purposes. You must respect applicable law, third-party rights, robots and contractual restrictions that apply to you, and configure reasonable request rates.

4. Prohibited use

You may not use the Service to unlawfully access systems; bypass access controls; distribute malware; facilitate fraud, harassment or surveillance; collect special-category or highly sensitive data without a lawful basis; infringe intellectual-property or privacy rights; overload providers; resell credentials; or conceal prohibited activity. You may not probe or disrupt the Service except under a written security-testing authorisation.

5. Customer data and instructions

You retain rights in data you submit. You grant us the limited rights needed to process it to provide, secure and support the Service. You are responsible for having authority and an appropriate legal basis for instructions, targets and content you submit. We do not acquire ownership of third-party content returned by the Service.

6. Credits, plans and payment

Metered operations consume credits according to the plan and pricing shown when purchased. Reservations and failed or fallback operations may be treated as described in the applicable plan. Fees are due in the stated currency and are non-refundable except where law requires or the applicable order says otherwise. Taxes are your responsibility, excluding taxes on our income.

7. Availability and changes

The Service depends on networks and third-party sources and may return incomplete, delayed or unavailable results. We may change providers, limits and features, maintain the Service, or discontinue features. We will use reasonable efforts to give advance notice of material reductions where practical. No service level applies unless separately agreed in writing.

8. Suspension and termination

We may limit or suspend access to protect security, prevent harm, comply with law, address non-payment or material breach, or manage provider limits. Where practicable, we will explain the reason and an available remedy. You may stop using the Service at any time. Provisions intended to survive—including payment, confidentiality, disclaimers and liability limits—continue after termination.

9. Confidentiality and security

Each party will protect the other’s non-public business information using reasonable care and use it only for the relationship. Exceptions apply to information independently developed, lawfully obtained, public without breach, or required to be disclosed by law. We maintain proportionate technical and organisational safeguards, but no system is completely secure.

10. Intellectual property and feedback

We and our licensors own the Service, software, documentation and branding. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you provide feedback, we may use it without obligation, provided we do not identify you publicly without permission.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that third-party content is accurate, lawful, current or continuously available.

12. Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or lost profits, revenue, goodwill or data. Our aggregate liability arising from the Service will not exceed amounts you paid for it in the 12 months before the event giving rise to the claim. This does not limit liability that cannot lawfully be limited, including fraud or wilful misconduct.

13. Indemnity

You will defend and indemnify us against third-party claims arising from your unlawful use, your submitted instructions or content, or your breach of Sections 3–5, to the extent permitted by law. We will provide prompt notice and reasonable cooperation and will not settle an indemnified claim admitting your fault without consent.

14. Governing terms and disputes

Before formal proceedings, each party will attempt in good faith for 30 days to resolve a dispute through the contact below. Mandatory consumer protections and non-waivable local rights remain unaffected. The governing law and forum are those applicable to the contracting Asenda entity unless an order form states otherwise; counsel will confirm this clause before final adoption.

15. Stored media: retention, your representations, and removal

Where you ask us to store a file we fetch for you (the store_media option on the fetch API), we keep that file on storage we control until you delete it. There is no expiry and no automatic clean-up: retention is indefinite by design, and deletion is your action to take, using DELETE /v1/media/{id} or the equivalent in the portal. Deleting removes the file itself, not merely a record of it. Stored files count against a per-account storage limit and are charged by size, as shown on the pricing page.

By asking us to store a file, you represent that you have the right to fetch, copy and store it, and that doing so does not infringe anyone’s copyright or other rights. You choose the targets; we do not review them, and Section 5 applies to stored files as it does to any other content you instruct us to process.

We may remove or disable access to a stored file, without prior notice where the circumstances require it, if we receive a valid legal notice about it (including a copyright notice — see Copyright & takedown notices), if it breaches Section 4, or if we are required to. We will tell you what was removed and why unless we are prohibited from doing so. Accounts that repeatedly attract valid infringement notices may be terminated.

If your account closes — whether you close it, or we terminate or suspend it for non-payment or breach — your stored files stop being served immediately and are deleted after 30 days. Export anything you need before then; we are not obliged to retain or restore stored files after that window, and non-payment does not extend it. Nothing here requires us to keep a file you have deleted, and we cannot recover one.

16. Changes and contact

We may update these Terms prospectively. Material changes receive a new effective date and, where required, account notice or renewed acceptance. Questions: digest@asenda.ai.