Effective 19 August 2026

Copyright & takedown notices

DataCrawl fetches web content on behalf of its customers. Most of that is transient — fetched, returned, and never kept. One feature is different: a customer can ask us to store a file we fetch (an image, video or audio file) on storage we control, and we keep it until they delete it. If you believe something we are storing infringes your copyright, this page is how to tell us, and what we will do about it.

What we can and cannot act on

We can remove a file that is stored on our infrastructure. We can identify it from the URL it was fetched from, or from the https://datacrawl.dev/v1/media/<id> reference if you have one.

We cannot remove content from the site it came from — we are not its host, and we have no control over it. If the material is still published at its original source, that site’s operator is who can take it down. A notice to us only reaches the copy, if any, that one of our customers asked us to store.

How to send a notice

Email hello@datacrawl.dev with “Copyright notice” in the subject line. Include:

1. Identification of the copyrighted work you say is infringed.
2. Identification of the material you want removed — the URL it was fetched from, or the /v1/media/<id> reference. We cannot act on a description alone; we need something we can look up.
3. Your name, postal address, telephone number and email address.
4. A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law.
5. A statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or authorised to act on the owner’s behalf.
6. Your physical or electronic signature.

What happens next

Notices go to a monitored mailbox, read by a person. This is a small company and the process is deliberately manual, so here is what we will actually do rather than a service level we cannot keep:

• We acknowledge receipt when we read the notice.
• We look the material up in our stored-media catalogue. If we are not storing it, we say so — that is usually the answer, because most of what we fetch is never stored.
• If we are storing it and the notice is complete, we remove the file. The removal deletes the file from storage; it is not a flag, and it is confirmed against storage before we report it done. We aim to complete valid notices within two business days of reading them.
• We tell the customer whose account stored it what was removed and why.
• Every removal is recorded in our audit log with who did it and when.

Counter-notices

If your file was removed and you believe that was a mistake or a misidentification, reply to the notice thread or write to hello@datacrawl.dev with a statement to that effect, your contact details, and your consent to the jurisdiction that applies to the contracting Asenda entity. We will pass it to the complainant. Note that we cannot restore a deleted file — deletion is permanent — so a successful counter-notice means you may store it again, not that we recover the original copy.

Repeat infringers

We keep a record of valid notices against each account. An account that attracts repeated valid notices has its storage feature withdrawn, and may be terminated in accordance with the Terms. “Repeated” is a judgement made by a person on the facts, not a counter; we would rather talk to a customer who has misunderstood what they may crawl than terminate them.

Other complaints

The same address takes abuse reports that are not about copyright — privacy, security, or a customer using the Service against our Terms. Please say which it is in the subject line.

Counsel-review draft. This process is published for operational review and will be reviewed by counsel. It describes what we actually do today.